- debits your account immediately upon setting up a transfer to an external financial institution
- then denies the transfer...
- then locks your account so you can't do ANYTHING
- then every time you call to ask to get it straightened out, the customer service people tell you helplessly that they're waiting for the third-party transfer vendor to get back to them
- and the third-party transfer people *every time* say it will be 3-4 business days to resolve, no matter how many different days you call
- so after over two weeks, you still don't know where your money is, or when you'll get it back
Here's what I say: YOU SUCK.
A somewhat politer (marginally) version of YOU SUCK will be sent to the CEO and the VP of Member Services - but only after I actually get my money. And a complaint will be sent to the NCUA.
I'm also considering my sister's suggestion of calling a television station about it (it's the kind of alarmist, anti-consumer story they'd like to get all breathless about...you know, a "KXXX ON YOUR SIDE" report. I also liked my cousin's suggestion to walk into the branch office every other day or so saying I'm doing a health inspection. Except these idiots are in California (Chatsworth), and I'm not. (Which was why I was trying to get my money out in the first place.)
So if you have an enquiring mind and want to know why the transfers were blocked in the first place, because our names didn't match exactly from one account to the other. Happy to know that one account having a full middle name and the other one having an initial is enough to screw me out of my $ for weeks. Apparently the way to avoid this is to put all of the $ into a checking account, and then write yourself a check.
And I thought electronic transfers were so much more efficient...
